HOUSING DISREPAIR CLAIMS
YOUR HOME DESERVES BETTER. SO DO YOU.
If your landlord has failed to carry out repairs after you've reported them, you have the right to take action. Captain Claim can force the repairs AND secure compensation for the impact on your life — with zero upfront cost.
No Win, No Fee
Free Consultation
SRA Regulated Solicitors
CAN I MAKE A CLAIM?
WHAT IS A HOUSING DISREPAIR CLAIM?
A housing disrepair claim is a legal action taken against a landlord — whether a private landlord, housing association or local council — who has failed to carry out repairs to a rented property after being notified of the problem.
Under the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, landlords have a legal duty to keep rental properties in a good state of repair. This includes the structure of the building, essential services such as heating and plumbing, and ensuring the property is safe and fit to live in.
If your landlord has failed to meet that duty and you have suffered as a result — through damage to your belongings, health problems, or simply being forced to live in substandard conditions — you are entitled to take action. A successful housing disrepair claim can result in the repairs being carried out and financial compensation being paid to you.
You may be able to claim if your landlord has failed to fix:
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Damp, mould or condensation caused by a structural defect
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A broken or ineffective boiler or central heating system
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Leaking roof, walls, windows or pipes
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Structural damage including cracked walls or unsafe ceilings
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Pest infestations caused by a defect in the property
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Faulty or dangerous electrical wiring or fittings
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Broken doors, windows or locks affecting security
WHAT WE COVER
TYPES OF HOUSING DISREPAIR
We handle all types of housing disrepair claims. If your landlord has failed to act on a reported repair, we can help.
Damp & Mould
Persistent damp and mould caused by structural defects, leaks or inadequate ventilation. One of the most common and damaging forms of disrepair, particularly for children and those with respiratory conditions.
Broken Boiler & Heating
A landlord's failure to repair or replace a broken boiler or central heating system, particularly during winter months, is a serious breach of their obligations.
Leaking Roof or Pipes
Water ingress through the roof, walls or windows, and leaking or burst pipes causing water damage to the property and your belongings.
Structural Damage
Cracked or subsiding walls, dangerous ceilings, unsafe floors or other structural defects that make the property unsafe or unpleasant to live in.
Pest Infestations
Infestations of mice, rats, cockroaches or other pests caused by gaps, holes or structural defects in the property that the landlord has failed to address.
Electrical Faults
Faulty wiring, broken sockets, non-functioning lighting or other electrical defects that pose a safety hazard to you and your family.
Broken Doors or Windows
Water ingress through the roof, walls or windows, and leaking or burst pipes causing water damage to the property and your belongings.
Plumbing & Sanitation
Blocked or broken drains, non-functioning toilets, faulty baths or showers and other plumbing issues that affect your basic standard of living.
THE LAW ON YOUR SIDE
YOUR LANDLORD HAS A LEGAL DUTY TO REPAIR YOUR HOME
Under the Landlord and Tenant Act 1985, your landlord is legally obliged to maintain the structure and exterior of the property, and to keep all installations for heating, hot water, gas, electricity and sanitation in proper working order.
The Homes (Fitness for Human Habitation) Act 2018 went further, requiring that rented properties must be fit for human habitation at the start of the tenancy and throughout. This legislation gives tenants the right to take direct legal action against landlords who fail to maintain habitable conditions — including damp, mould, cold and pest infestations.
These obligations apply equally to private landlords, housing associations and local councils. No landlord is above the law.
✓Landlords must carry out repairs within a reasonable time of being notified
✓You cannot be evicted for making a legitimate disrepair claim
✓Your rent cannot be increased in retaliation for reporting disrepair
✓Claims can be made against councils and housing associations, not just private landlords
WHAT YOU CAN WIN
TWO POWERFUL OUTCOMES FROM ONE CLAIM
A housing disrepair claim doesn't just get you money — it gets your home fixed too. Here's what we fight for on your behalf.
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THE REPAIRS GET DONE
We take legal action to compel your landlord to carry out the required repairs to your home.
This is often the most important outcome for our clients, getting the problem actually fixed.
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Court order forcing repairs to be completed
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Specific timescales set for the work to be done
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Legal pressure your landlord cannot ignore
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Follow-up action if repairs aren't completed
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YOU RECIEVE COMPENSATION
On top of forcing the repairs, we claim financial compensation for everything you've suffered — past, present and future — as a result of living in a disrepaired property.
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Rent reduction for the period of disrepair
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Damaged or destroyed personal belongings
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Health problems caused or worsened by disrepair
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Distress, inconvenience and loss of enjoyment
THE PROCESS
HOW YOUR HOUSING DISREPAIR CLAIM WORKS
We handle everything on your behalf from the first call to the final resolution.
01
FREE CONSULTATION
We assess your case, review your evidence and advise whether you have a valid claim — completely free of charge.
02
NOTIFY YOUR LANDLORD
We send a formal letter of claim to your landlord, putting them on notice and giving them the opportunity to carry out repairs.
03
BUILD YOUR CASE
We gather evidence, obtain a survey report and medical records where relevant, and build the strongest possible case on your behalf.
04
REPAIRS & COMPENSATION
We negotiate a settlement or pursue court action to force the repairs and secure the compensation you deserve.
CLIENT REVIEWS
WHAT OUR CLIENTS SAY
Sharmila Kandel
"Really happy with the support I received. Stephen was friendly, kept me updated, and made the whole claims process easy. Would definitely recommend!"
Jakub Mihalda
"5 star service from Sioned! She has helped me with my claim, explained everything in friendly manner throughout."
Tash Counselling
"Great supportive law firm, who were always at hand whenever I had any questions. I would highly recommend them for any future representation."