SUPERMARKET ACCIDENT CLAIMS
THEIR NEGLIGENCE.
YOUR COMPENSATION
Supermarkets have a legal duty to keep you safe. If a wet floor, fallen stock, defective trolley or any other hazard caused your injury, you could be entitled to thousands in compensation — with zero upfront cost.
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CAN I MAKE A CLAIM?
SUPERMARKET ACCIDENT CLAIMS EXPLAINED
Supermarkets are busy, high-footfall environments where hazards can develop quickly — and when they do, stores have a legal obligation to deal with them promptly. Under the Occupiers Liability Act 1957, every supermarket owes a duty of care to its customers to ensure the premises are kept reasonably safe at all times.
When that duty is breached and you suffer an injury as a result, you have the right to claim compensation. It doesn't matter whether you were shopping at a major chain or a local store — the law applies equally.
Common causes of supermarket accident claims:
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Slipping on a wet, spilled or recently mopped floor
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Tripping on damaged, uneven or poorly maintained flooring
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Being struck by falling stock from poorly stacked shelves
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Injury caused by a defective or broken shopping trolley
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Falling in a poorly lit area of the store or car park
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Tripping on stock, pallets or equipment left in aisles
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Slipping in a wet entrance during poor weather with no matting
TYPES OF CLAIM
COMMON SUPERMARKET ACCIDENT CLAIMS
Whatever the cause of your accident, if the supermarket failed in its duty of care, we can help you pursue the compensation you deserve.
THE LAW ON YOUR SIDE
SUPERMARKETS HAVE A LEGAL DUTY OF CARE TO YOU
Under the Occupiers Liability Act 1957, every supermarket — as an "occupier" of premises — owes a common duty of care to ensure that all visitors are reasonably safe while on their property. This is not optional — it is a legal requirement.
This duty extends beyond simply putting up a wet floor sign. Supermarkets are expected to have active inspection regimes, proper cleaning and maintenance procedures, adequate staffing to manage hazards, and clear systems to identify and address risks in a timely manner.
If a supermarket fails in any aspect of that duty and you are injured as a result, they can be held liable for your losses — regardless of how large or established the retailer is.
✓Duty applies to all customers, visitors and delivery personnel
✓Stores must have regular inspection and cleaning schedules
✓Known hazards must be addressed within a reasonable timeframe
✓Warning signs alone are not always sufficient to discharge the duty
✓The duty extends to car parks, entrances and all areas the store controls
ACT QUICKLY
WHAT TO DO AFTER A SUPERMARKET ACCIDENT
The steps you take immediately after your accident can significantly strengthen your claim. Here's what to do.
01
REPORT IT
Tell the store manager immediately and insist the accident is logged in the accident book. Ask for a written copy before you leave.
02
PHOTOGRAPH EVIDENCE
Take photos of the hazard, the area, any signage (or lack of it), your injury and your footwear. Do this before the hazard is cleared.
03
GET WITNESS DETAILS
Take the names and contact details of anyone who saw the accident happen or was present at the scene.
04
SEEK MEDICAL ATTENTION
Visit A&E, a minor injuries unit or your GP as soon as possible. A medical record linking your injury to the accident is vital.
CLIENT REVIEWS
WHAT OUR CLIENTS SAY
Sharmila Kandel
"Really happy with the support I received. Stephen was friendly, kept me updated, and made the whole claims process easy. Would definitely recommend!"
Jakub Mihalda
"5 star service from Sioned! She has helped me with my claim, explained everything in friendly manner throughout."
Tash Counselling
"Great supportive law firm, who were always at hand whenever I had any questions. I would highly recommend them for any future representation."